How do I request a book for pickup from the 24/7 Library Lockers?

How do I check on the status of my book request?


Answer

Request a book for Locker pickup:

1. Search for books available in the library or through CSU+ using OneSearch

2. Sign in to your library account.

3. Once you're signed in, click on the Request button. 

CSUDH Library OneSearch record with Request available in 2-5 business days highlighted.

Please allow 2-5 business days for CSUDH library books and 1-2 weeks for CSU+ or Interlibrary Loan books.

4. Select 24/7 CSUDH Library PickUp Lockers as the Pickup Location.

5. You'll receive two email confirmations about your materials when they are ready for you to pick up: 

  • Your checkout receipt 
  • Your locker confirmation code

6. Visit the Library Lockers and use the numerical or QR code to unlock your assigned locker space. The assigned locker door will open automatically. Items are held for one week before they are removed and returned to the stacks or their home library.

7. When you're finished with your materials, return books to one of the CSUDH Library book drop locations or the Book Pick Up & Check Out Desk at the main entrance to the library.

You can also download the Luxor One app to view your requests and unlock your locker space.

Having problems with your Luxer One account? Locker won't open with your code? Visit the Luxer One website or email support@luxerone.com

Notes:

  • We are lending Course Reserves materials for a one-week checkout only. No renewals or extensions on holds are available.
  • Returns are subject to quarantine. If you are requesting a high-demand item, please be aware that you may have a 3-4 business day delay before it is available for you to pick up from the locker service.
  • In order to enable this service as quickly as possible, we are not able to create or maintain "hold lists" at this time. Requests for high-demand materials will be first-come, first-serve.
  • Please allow a minimum of 2 business days for CSUDH book requests to become available for pickup. For example, if you place a request on Saturday, it will not be processed and available for you in the lockers until Monday or Tuesday at the earliest. If the item is in quarantine, particularly a high-demand course reserve item, allow an additional 2 business days at a minimum for your request to be processed.
  • Please allow a minimum of 1-2 weeks for CSU+ book requests to become available after you have placed your request. Due to COVID-19 restrictions, most CSU libraries have limited staffing available for this service. Books are placed into a 4-day quarantine upon arrival for staff health and safety.
  • You can also place requests for books outside of the CSU Libraries via Interlibrary Loan (ILL). Please allow a minimum of 1-2 weeks for ILL book requests to become available for pickup. You will receive an email when they are ready for pickup from the lockers.

Check the status of your request(s):

1. Log into your Library Account from either the library's homepage or the upper-right hand corner of the OneSearch search results screen.

2. Click on your username in the upper-right hand corner of the OneSearch results page. In the dropdown menu that appears, click on Manage Requests.

Viewing your account information from OneSearch results screen when logged in

 

3. You can view the status of your CSUDH and CSU+ requests on the results page.

View of My Requests page in a user's OneSearch account

4. Log into your Interlibrary Loan account to see the status of any ILL requests you have made through that system.

  • Last Updated Oct 01, 2021
  • Views 520
  • Answered By Robert Downs

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