Q. How long are my items held? What happens if I do not pick up my items in time?

Answer

Once an item is placed in a locker, it is available for pickup for 7 days. You will receive three (3) notices to pick up your items, either via email or via the Luxer One app.

Please note that items are checked out to you before they are placed in the locker. This means that if you check out a course reserve item, the clock is ticking on your loan! Make arrangements to pick up your time-sensitive items as quickly as possible to maximize your time with them.

We are lending Course Reserves materials for a one-week checkout only. No renewals or extensions on holds are available.

If items are not picked up from the lockers within 7 days, the locker reservation will expire. the item(s) will be removed from the locker and placed back in the stacks or returned to the home library to be made available to other users.

In order to enable this service as quickly as possible, we are not able to create or maintain "hold lists" at this time. Requests for high-demand materials will be first-come, first-serve.

 

  • Last Updated Feb 10, 2021
  • Views 13
  • Answered By Joanna Kimmitt

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